Vision 2 Goal

Healthcare Access

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Access to high-quality, responsive physical and mental health care services is an integral need for all New Yorkers. The City continues to expand connections to care by opening new health centers, upgrading the quality of existing healthcare services, and ensuring that mental health and substance misuse supports are available to everyone who needs them.

IndicatorLatest DataPrevious Data
Increase the percentage of adult New Yorkers who feel that they received the medical care they needed in the past 12 months89%
Increase the percentage of adult New Yorkers with serious psychological distress who have received counseling or taken a prescription medication for a mental health problemData Not Available46%

Enrolled 80,000 New Yorkers in health insurance

GetCoveredNYC is a citywide outreach initiative created by Mayor de Blasio that helps New Yorkers enroll in health insurance and provides access to primary and preventive care. The initiative’s outreach specialists proactively engage uninsured New Yorkers, providing free support in over 12 languages to help people understand their eligibility and assist them throughout the enrollment process. GetCoveredNYC—a partnership between the Mayor’s Public Engagement Unit, NYC Health + Hospitals, the Department of Health and Mental Hygiene, the Human Resources Administration, and the MetroPlus Health Plan—reached over 400,000 people and enrolled over 80,000 previously uninsured New Yorkers in quality affordable health insurance in 2017.

Deployed 125 behavioral health clinicians to high-need communities

In 2015, the NYC Department of Health and Mental Hygiene launched the Mental Health Services Corps (MHSC), a ThriveNYC program to fill long neglected gaps in mental health and substance use services throughout NYC by placing behavioral health clinicians within high-need communities. Designed with dual objectives, MHSC is a joint career developing and training program for early-career social workers, mental health counselors, and psychologists, as well as a practice transformation program for primary care and behavioral healthcare settings. As of December 2017, MHSC has deployed 125 behavioral health clinicians to 119 primary care sites and 61 behavioral health sites. The program especially focuses on the mental health needs of elderly, homeless, HIV+, immigrant, low-income, limited English proficient, and uninsured New Yorkers.

Opened Geriatric Center at NYC Health + Hospitals/Harlem

In December 2017, NYC Health + Hospitals/Harlem celebrated the opening of its Geriatric Center, located on the 13th floor of the Martin Luther King Pavilion. The Center provides specialized care, evaluation, and management of the unique healthcare needs and treatment preferences of older New Yorkers. The eight-bed specialty unit has furniture, fixtures, and equipment designed to accommodate the clinical and physical requirements of older patients. The unit is staffed by a team well trained to care for older New Yorkers and provide support to their families and caregivers.

Continued to upgrade electronic medical record system to better serve patients

NYC Health + Hospitals is undergoing one of the largest implementations of Epic in the country, which will ultimately unify 40,000 users in more than 70 patient care sites. Benefits of the integrated suite will be significant. Health + Hospitals will experience improved clinical documentation to support billed services, reduced claims denials, and accelerated reimbursement. Providers will be able to access consolidated and complete patient records to improve efficiency, and patients will more easily understand the costs of their care and be able to pay their bills online. Rollout of the integrated platform is expected to begin in the fourth quarter of 2018 while the integrated revenue cycle and electronic medical record suite is expected to be fully completed in the last quarter of 2020.